Preferred Customers can receive a refund on their first order. If you are not sure you qualify, please check our Refund Policy! A credit in the amount of the final purchase price of your first order will be applied to your original method of payment.

Preferred Customers can receive a refund on their first order. If you are not sure you qualify, please check our <a href="https://balanceofnature.gorgias.help/en-US/what-is-the-refund-and-return-policy-1283220" rel="noopener noreferrer" target="_blank">Refund Policy</a>! A credit in the amount of the final purchase price of your first order will be applied to your original method of payment. It should appear within 10-12 business days after the return is received and accepted. If you haven&#x2019;t received your refund after two weeks:<ol><li>Double-check your bank account.&#xA0;</li><li>Contact your credit card company or bank (as applicable). There is often some processing time before a refund is posted.&#xA0;</li><li>Contact us if you have completed the above steps and still have not received your refund.</li></ol>

What if I haven’t received my refund?

As a Preferred Customer, you are eligible for a refund on your first order only. You have 30 days from the date your first order is delivered to submit a request and be eligible for a refund on that order.* If you submit a request after this 30-day p

As a Preferred Customer, you are eligible for a refund on your&#xA0;first order only. You have&#xA0;30 days&#xA0;from the date your first order is delivered to submit a request and be eligible for a refund on that order.*&#xA0;If you submit a request after this 30-day period, your refund request will not be eligible under our return policy.Please follow these steps to request your refund:<ol><li dir="ltr" style="text-decoration:none;">Submit a Return Request Fill out a&#xA0;<a href="https://balanceofnature.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">return request ticket</a>&#xA0;and select &#x201C;Request Refund&#x201D; from the drop-down menu. Your refund request must be submitted within&#xA0;30 days&#xA0;from the delivery date of your first order to be considered eligible. </li><li dir="ltr" style="text-decoration:none;">Refund Approval After submitting your request, you will receive an email with the next steps for your refund.&#xA0;Do not attempt to return any product.&#xA0;Feel free to keep your product and use it yourself or share it with a friend. </li><li dir="ltr" style="text-decoration:none;">Refund Process Once your refund request is approved, a credit for the final purchase price of your first order will be applied to your&#xA0;original payment method. Please note that we are unable to issue refunds or credits to any other sources of payment, such as gift cards, alternative payment methods, etc. Refunds may take&#xA0;10&#x2013;12 business days&#xA0;to appear in your account. Reminder:&#xA0;Your refund request must be submitted within&#xA0;30 days&#xA0;of receiving your first order. Requests submitted after this time frame will not be processed.</li></ol>If you&#x2019;ve followed these steps and haven&#x2019;t received your refund yet, please contact our Customer Support Team by starting a chat on&#xA0;<a href="http://balanceofnature.com" style="text-decoration:none;">BalanceofNature.com</a>, emailing&#xA0;<a href="mailto:support@balanceofnature.com" style="text-decoration:none;">support@balanceofnature.com</a>, or giving us a call at 435.688.7454.

What is the Refund and Return Policy?

Don't have time to talk? Submit a support ticket. 
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