What if I haven’t received my refund?Updated a month ago

Preferred Customers are eligible to receive a refund on their most recent order. A credit in the amount of the final purchase price of your order will be applied to your original method of payment. It should appear within 10–12 business days after the return is received and accepted.

If you haven’t received your refund after two weeks:

1. Double-check your bank account. 

2. Contact your credit card company or bank (as applicable). There is often some processing time before a refund is posted. 

3. Contact us if you have completed the above steps and still have not received your refund.